What is your cancellation policy

Birthday Cancellation Policy (Events, see below)

Due to our limited availability for bookings, the $150.00 deposit is non- refundable. Cancellations can be made prior to 21 days in advance to avoid being responsible for the contract balance. Cancellations made 21 to 14 days – you will be responsible for 50% of the contract balance due. Cancellations made 13 days or less, you will be responsible for the full balance of the contract.

In the unfortunate event that we have to cancel due to an accident or mechanical issue (knock on wood!  In our 3 years in business, this has only happened once), we will notify you right away.  You will have an option to reschedule your party within 1 year at a 50% discount.

Building long lasting relationships with our clients is our goal and we will make every possible effort to accommodate your individual rescheduling needs.

Weather Cancellation Policy

For weather related cancellations, as long as you contact us prior to the bus leaving the warehouse (1.5 before your party time, we will be happy to reschedule your event. Deposits are non refundable, but are transferable to a future event within 1 year. If you decide to cancel after the weather cut off time, payment will be due in full. Vancouver Tumblebus reserves the right to cancel your event in advance due to unsafe weather conditions. If we cancel your event in advance due to weather conditions not being conducive to bringing the bus to your location, you can reschedule your event for a later date.  Full payment is still due if we have to reschedule your party due to mother nature.

Events Cancellation Policy

Deposits are non refundable but are transferable to a future event within 1 year.  Cancellations can be made prior to 2 months in advance to avoid being responsible for the contract balance. Cancellations made under 2 months to 1 month – you will be responsible for 50% of the contract balance due. Cancellations made 1 month or less, you will be responsible for the full balance of the contract.